UNIC Tango Uno Milk (One Step) ships via UPS or FedEx, signature is required for the shipment. You are required to sign for UNIC Tango Uno Milk (One Step) but if you would like to waive this additional insurance please fill out the form here and by doing so you agree to the terms and conditions contained within. Please save all packaging for any future reasons for shipping including returns, exchanges, and repairs. All exchanges & returns must be recieved within 30-days of the ship date and a return can be initiated by contacting a Chris' Coffee customer service reprentative here. UNIC Tango Uno Milk (One Step) must be returned in the condition recieved - all shipping costs will be deducted from the original purchase price contained on the order UNIC Tango Uno Milk (One Step) was placed on.