Shipping policy

We fulfill orders Monday through Friday from our warehouse in Latham, NY. Orders shipping from our warehouse in Latham, NY may take anywhere from 1-3 business days to be fully processed and shipped out. We use USPS or UPS as our preferred carriers. $50 and over will get you free shipping, within the contiguous US, and we reserve the right to select which carrier to use based on cost and speed in which the package will arrive to the final destination. Anything over $250 will require a signature for delivery.

If you have selected In-Store Pick Up as your ‘shipping' option. Please wait until you receive an email notification that your order is ready for pick up before arriving! Pick up hours are Monday - Friday between 8:30am & 4:00pm.

For any questions or concerns please email support@chriscoffee.com

Please Note: Chris' Coffee will not be responsible for any delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters, strikes, etc.

Damage During Shipping

The party shipping the damaged product is solely responsible for contacting the parcel carrier and opening a Freight Damage Claim on the shipment. If the party shipping the damaged product refuses to place a claim with the parcel’s carrier, a $50 claim processing fee will be assessed on top of all other fees identified in the Returns & Exchanges Policy.

If Chris' Coffee Service (CCS) is the shipper and your shipment contains concealed damage (damage to the product directly, not the outer packaging), it is the responsibility of the receiver to notify a CCS representative immediately. If a damage claim is able to be processed via CCS and the carrier - the receiver will be issued a pickup by the carrier as communicated by CCS. Once the first scan has been made in the tracking process and the carrier confirms receipt a replacement will be sent within two business days.

Delivery Policy

All merchandise received should be carefully inspected by the receiver upon delivery. If any possible damage exists on the packaging please request that the driver document either on their handheld device (UPS & FedEx) or on the bill of lading (common carrier i.e XPO Logistics, A Duie Pyle, etc.). Send photographic proof and send immediately to Chris’ Coffee Service so an investigation can be initiated. Notify Chris’ Coffee Service if damaged, defective, malfunctioning, or missing product(s) within 5-days of delivery. DO NOT DISCARD ANY PACKING MATERIALS OR PAPERWORK CONTAINED WITHIN. Refuse any shipment that does not meet your quality standards.

My Return was Refused

Any product(s) that lack a valid, missing, or a non-legible RMA will be refused and returned to sender. Once the product(s) have arrived at the original destination please request a valid RMA.

Packing Your Products

If the original packaging has been discarded for your product(s) intended for return, have a qualified carrier such as UPS, FedEx, etc pack your product(s). Avoid using newspaper, brown cardboard paper, flexible inserts, and any other packing materials that are weakened by moisture. Only include product(s), accessories, and parts that are directly related to the issue you would like inspected by our technicians. Avoid including all items that could come dislodged and could cause damage during transit. i.e drip trays, portafilters, etc. Once your product(s) have been adequately packed, insure the items for their full replacement cost.

Shipping My Repair Or Return

In Warranty:

It is the full responsibility of the sender to properly package and protect the product(s) being returned. Once an RMA has been completed, a call tag will be issued from Chris’ Coffee Service to the sender (within the first 30 days). Any damage incurred by the parcel service will be reported to the shipper (Chris’ Coffee Service) where an investigation will be opened. A Chris’ Coffee Service representative will contact you within 5 business days with an update on your shipment. Products without a valid Return Merchandise Authorization (RMA) provided by our technical support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.

Out of Warranty:

It is the full responsibility of the shipper to properly package and protect the product(s). Any damage incurred by the parcel service will be reported to the shipper along with an estimate of repair. Products without a valid Return Merchandise Authorization (RMA) provided by our technical support team clearly indicated in permanent marker on all sides and all parcels of the shipment will be refused upon receipt and returned to sender.

Shipping Timeframes

Free Shipping

Orders over $50, unless otherwise noted are available for free shipping. Exclusions apply. Vendors & products excluded from Free Shipping: Wilbur Curtis, Bloomfield, Fetco, Bunn, Green Mountain, Barista Prima, Bigelow, Cafe Escapes, Celestial Seasonings, Coffee People, Copper Moon, Diedrich, Donut House, Eight O'Clock, Gloria Jean, Martinson, Newman's Own and Starbucks & all commercial equipment.

Merchandise eligible for our free shipping method within the contiguous United States ships within 3-days or less of the date of your order. The mode of shipping is subject to Chris’ Coffee Service’s judgment and no order’s shipping method will be upgraded to an expedited method. Terms are subject to change at any time.

K-Cups do not qualify for free shipping.

Expedited Shipping

Orders with expedited shipping requested by the purchaser is processed same day, Monday through Friday, before 12pm EST. Any order that has been placed after 12pm EST or outside of regular business days, as defined as Monday through Friday unless a national holiday is in effect. If orders are delayed as direct result of an act of god i.e. snow, flood, fire, etc., no refund will be issued under any circumstances. These delays are clearly listed on the carrier’s websites.

UPS Service Alerts
FedEx Service Alerts


When calculating shipping times bear in mind that Saturday, Sunday, or any Holiday is not calculated as a day. i.e., your order is place on Thursday you will not receive your 2nd Day shipping until Monday.

Shipping to a P.O. Box

Orders under 70 lbs. are eligible for USPS and can be shipped to a PO box. Exceptions include but are not limited to: espresso machines, coffee grinders, etc. UPS and FedEx will not ship to a PO box.

For information regarding military shipping guidelines and requirements please refer to the USPS resource pages.

Signature Required

For all orders over $250 a signature is required. This is a non-negotiable requirement meant to protect the purchaser from theft and unnecessary damage to your product(s). A full waiver of liability is required to be signed if the waived signature requirement will be removed, ultimately it is the discretion of the driver. If the driver deems it unsafe to leave an item with no signature required he may not make final delivery. Contact UPS for more information.

Signature Waiver Form


Suggested Carriers

All machines should be returned utilizing the same shipping method that Chris’ Coffee Service used. If any other shipping method or shipper is used to return items - damage can ensue and Chris’ Coffee Service reserves the right to refuse the parcel and return to sender.

Chris’ Coffee Service strongly discourages using USPS. If damage is incurred during shipping, a damage claim is nearly impossible to file. If USPS is used in the return shipping of any product(s) without Chris’ Coffee Service’s explicit instruction, Chris’ Coffee Service reserves the right to refuse the parcel and return to sender.

Tracking Information

All tracking information is provided via email and within your account page. Tracking information is occasionally not provided by the carrier. Circumstances in which this is true: special shipping requests by the purchaser and the order was manually processed using USPS. Products that are shipped via a common carrier (by logistics company i.e. Old Dominion, A Duie Pyle, etc.), tracking will not be provided within your account. A Chris’ Coffee Service representative will contact you when the shipment has been arranged and palletized. A tracking number called a “pro number”, the carrier’s name and phone number, and photos of the package will be provided for tracking purposes. Make note of the photos, do not discard, these will ensure you know how the package should be received. Should the packaging appear to have any signs of “possible” internal damage: show the driver your reference photos, as sent by your Chris’ Coffee Representative, express your concerns about the “possible” damage, and ask the driver if you can physically inspect the product(s) received prior to signing. Have the driver notate any damage to the exterior of the parcel(s) and contact Chris' Coffee Service with any additional concerns.

Common Carrier Tracking

Warranty Service Shipping

During the first 30-days of your product(s) warranty, Chris’ Coffee Service is responsible for the cost of freight and shipping to our facility as well as the return to the origin location. No call tags will be issued to the shipping party. It is the shippers responsibility to sign and return an RMA to Chris’ Coffee Service prior to sending. Chris’ Coffee Service will refund your costs of shipping (please save all receipts), insure all products for the replacement value, and we will arrange return shipping after warranty service has been completed. During return shipping to the origin location the shipment will be arranged under standard UPS Ground. Additional charges for expedited shipping at the request of the warranty holder is the sole responsibility of the requester, i.e. 100% of the cost of shipping as arranged by the requester.

UPS 2022 Rates and Services

During this past year we have all experienced change as our businesses and communities navigate through this challenging time. We remain committed to making a difference investing in the strength of our global network of employees to positively impact your business.

We continue to advance our technology to improve the customer experience and enhance our network so you can keep your commitments to your customers, reliably. To help you plan ahead, below is a summary of the changes to our rates for 2022.

The following changes will take effect on December 26, 2021

The rates for UPS Ground, UPS Air, and International will increase an average net 5.9%

UPS Air Freight rates within and between U.S., Canada, and Puerto Rico will increase an average net 5.2%