All warranty is VOID if equipment is used in a commercial application where the product(s) do not carry one or many of the following approvals: UL, NSF, UTL, ETL.

Warranty Provider

The warranty is provided by the seller, Chris’ Coffee Service, who is the warranty provider of all brands on our website with some exceptions for example: Baratza, Acaia, La Marzocco Linea Mini. For questions regarding warranty’s manufacturer provided as opposed to seller – contact the manufacturer directly.

What's Covered

All statements made within are only applicable toward products that are covered by Chris’ Coffee Service. Any products that carry a manufacturer warranty are void of this agreement.

Parts and Labor for standard merchandise is supplied by Chris’ Coffee Service. Shipping is paid by Chris’ Coffee Service during the first 30-days after the order date. For all other inquires regarding warranty service, please read the Repairs & Service policy. 

If there are any service related issues within the first 30 days of ownership, and the customer refuses warranty servicing of the original machine and/or grinder and prefers a new replacement machine and/or grinder be sent, that can be permitted. In this case the customer is responsible for the full shipping costs for both the original machine and/or grinder being sent back to Chris’ Coffee Service, and the replacement machine and/or grinder being sent to the customer. No exceptions. 

Not Covered

  • Shipping costs, after the first 30 days, are not covered. Customer is responsible for freight both directions if machine needs to be shipped to Chris' Coffee for service work
  • Necessary service that is the direct result of scale build up IS NOT covered under warranty and is classified as misuse and abuse
  • Preventable clogs in grinding mechanisms
  • Failure to adhere to manufacturer recommended use (misuse and abuse)
  • Failure to adhere to the resources provided on the product page or within our knowledge base
  • Improper use not intended by the manufacturer i.e, machine intended for consumer use in use in a commercial application
  • Damage sustained from shipping and handling
  • Improper assembly
  • Improper storage
  • Removal of the product from the intended region of use i.e. using a 110v machine in a 220v environment
  • Modification that alters the product manufacturers’ intent or modifications or service performed by anyone other than Chris’ Coffee Service
  • Materials or products that are not manufactured by the product(s) manufacturer under warranty
  • Acts of god, such as but are not limited to lightning, flood, power outages and surges, or fire.
  • Wear and tear items such as o-rings, group gaskets, shower screens, etc.
  • Any cosmetic flaws or imperfections as a result of handmade craftsmanship 
  • If a machine is being used in a commercial application, and does not have a water treatment system appropriate to the location's water quality than the warranty is automatically void.
  • Outside labor done by any other service company other than Chris' Coffee
  • On site (residential) service. It is the responsibility of the customer to perform routine maintenance and repairs / replacements when and if needed, if you do not wish to ship your machine to us for the service.
  • A new / replacement machine is not covered under warranty. If your machine needs work done it does not mean a new machine will be sent to replace it. The machine holds a warranty for a reason.
  • Freeze damage. Failure to drain the espresso machine fully of water prior to shipping, the customer will be responsible for any and all replacement parts which have been damaged as a result